Fee cuts pull call centre investors

first_img7 September 2007The offer of discounted telecommunications prices has lured three foreign call centre companies to commit to investments worth around R400-million that will create up to 10 000 new jobs in South Africa, Business Day reported this week.Department of Trade and Industry director-general Lionel October told Business Day that one of the three unnamed firms – two European and one US-based – would be setting up an operation running to a few thousand seats, while the other two would set up 500- to 600-seat centres.According to Business Day, the government had finally, after months of negotiations, reached agreement with state telecoms company Telkom on a “developmental pricing model” for the country’s business process outsourcing (BPO) sector – although Telkom had not released details of the agreement.Trade and Industry Minister Mandisi Mpahlwa said in March that South Africa was looking to its BPO sector to help drive economic growth, and would be offering investors incentives in the form of start-up and expansion grants and reduced telecommunication fees.BPO involves relocating certain business processes that are usually performed in-house by a company to a third party service provider, such as customer care or call centres, to carry out the services on behalf of the concerned company.Traditionally, countries such as India and the Philippines have led the way in servicing markets for the United States and Britain, among other countries. South Africa is quickly catching up, however, thanks to a range of factors working in its favour.South Africa is mainly targeting clients from the UK, Europe and the US due to closer cultural ties, use of the English language and, in the case of Europe, being in a similar time zone.BPO is considered a key sector under the Accelerated and Shared Growth Initiative for South Africa (Asgi-SA), which seeks to achieve an annual economic growth rate of 6% between 2010 and 2014, in order to halve poverty and unemployment by 2014.Mpahlwa said in March that the sector had the potential to create up to 25 000 direct and 75 000 indirect jobs, and contribute about R7.95-billion to the country’s economy, by 2009.“In the first six months of 2006, South Africa created 3 000 jobs in this sector. Based on this evidence, we are of the view that we should achieve our targets of 100 000 new jobs by 2010,” he said.SouthAfrica.info reporter Want to use this article in your publication or on your website?See: Using SAinfo materiallast_img read more

The Top 10 Things I Wish My iPhone Had Today

first_imgalex iskold 1 Top Reasons to Go With Managed WordPress Hosting But that’s the least of my problems with the keyboard. Because the keys are too close to each other, more often thannot I type in a wrong letter. This is quite frustrating. As I press a letter, it enlarges – showingme what I just typed – but unfortunately it is always about a second late, since I already typed in the letter.If this was done earlier, perhaps I could have avoided the click. The auto complete that Apple built-inis helpful, but ultimately it does not solve the problem.Frankly I am out of ideas on how to improve the keyboard,but it definitely needs another pass to bring it up to par with the rest of the device.ConclusionWhile the iPhone has had me ravingn for the past couple of weeks, there are definitely things that need to be improved.This is not a surprise since this is just a first generation device. The really good news is that Apple is knownfor restless innovation and a drive to perfection (just compare the early iPods with the latest ones).And thesecond bit of good news is that a lot of the iPhone is software and software can be easily upgraded.When Apple improves the iPhone, it will roll out new versions of the software and all of us will seamlesslyget it. While this is not true for things like GPS and a speaker, it is true for most of the issues I’ve discussed.This is the greatest thing about having a phone (or anything else) as software – it can be easily upgraded.If you have an iPhone and have used it for the past few weeks, please share your experiences with us.What are your top missing features or things that you would like to see improved? Tags:#Analysis#web A Web Developer’s New Best Friend is the AI Wai… To be frank, there are no deal breaker missing or broken features in the iPhone. It is a very wellthought-through device. In typical Apple style, the Occam’s Razor principle is followed – givingonly necessary functions and not adding bells and whistles. However, some applications on iPhone,email in particular, are still quite raw. As discussed in this poston TechCrunch, the email on iPhone is inferior to Blackberry in a number of ways. People also complain about the quality of the iPhone as an actual phone. However I can’t find much wrong with it as a phone – in fact, I like it better than the RAZR that it replaced.But here is my wish list for improvements and add-ons after using the iPhone for over two weeks.(It is possible that a feature I’ve noted is there and I simply missed it, but if that’s the caseplease point it out in the comments 🙂 )10. Bulk Select / Delete is missingThe lack of the ability to perform a bulk operation is always annoying.On iPhone, there is no way to select and therefore delete a bunch of emails or photos at once. I configuredthe iPhone to get my GMail messages via pop interface. As a result, my iPhone Inbox is flooded with emails.A few times a day I have to manually delete emails one at a time – this is very time consuming.Also bad is that due to the nature of pop protocol, all of my GMail emails (even older ones)are forwarded. So as soon as I delete some, more show up and I just don’t think I can delete all of them one by one!9. Camera does not have zoomThe iPhone has a nice built-in camera, but unfortunately it does not have a way to zoom.Even a basic 2x or 3x zoom would be great, as it is not always possible to get closer to things.8. There is no cache for YouTube videos, browser pages or mapsHaving YouTube on the iPhone is fantastic. Unfortunately there is no way to download videos toplay when you are offline (e.g. on a plane). An offline mode should be a natural for iPhone, particularly for videos,since it comes with a 6GB hard drive (at least mine does) – but it is practically empty. A setting to save the last 5 or 10 clipsthat I viewed would go a long way. The same applies to browser pages.7. Calculator is way too basicThis one is seemingly minor, but why couldn’t Apple put in a decent calculator withadvanced math functions. Sometimes it is handy to take a square root of 1324 [Ed: when? 🙂 ] and the iPhone calculator does not do it.Perhaps Apple was concerned that a lot of people would be confused by a sophisticated calculator, but I would bet that iPhone early adoptersare advanced enough for it.6. The speaker is not loud enoughThis is one is my biggest disappointments in the iPhone as a phone – when I place a call on speaker,it is not loud enough. Particularly when you dial someone and the phone is ringing, you can barely hear the rings.Since this is a hardware issue, unfortunately there is no hope to get this fixed with this version.5. Web pages take a long time to load in SafariIt is likely that this is more of a Cingular issue than an Apple one, but people aresure to perceive this as iPhone’s issue. This is obviously a really hard problem – loading internetpages over a phone network, but Apple jumped into this and so they need to do whatever it takesto make it faster. To be fair, it is not unusabl – it is just slow. Yet, it seems like thereare opportunities to create the impression of better performance, via caching and optimization.It’s likely the Apple team is already hard at work on this.4. Editing support is primitiveThe iPhone features a very light document editor called Notes. It is more cute then useful,with its stylish font and glamorous page flips. Instead, it would be good to have Copy/Paste supportas well as more rich editing features. A better editor is probably in the works, but for now notesare only good for quick shopping lists.3. There is no wireless syncAnother surprise is that the iPhone syncs only when it is connected to the computer using a physical cable.Perhaps Apple did this as a trick to get us to charge the phone more often (it seems to take a while to charge it fully, by the way).It would be cool to just put the iPhone next to my laptop and have them auto sync, but for now that’s not available.2. There is no built-in GPSThis is really a shame, since iPhone could have been a perfect navigation device. It alreadyhas maps built-in, so it is only natural that it would be able to guide you the destination.Seems like Apple could have taken a big bite out of this market; and it is not clear why they did not. Perhapsbecause of the cost, or design difficulty?1. Keyboard needs to be improvedAfter using the iPhone for some time, unfortunately I have to report that its biggest problem is the keyboard. Firstly, I am surprised that it is not better optimized for Safari.Most of the time I am trying to enter my email or user id into text boxes and an auto complete would be great.It seems odd that Apple missed this sort of thing in a few places, when there is a special button for .com.center_img Related Posts Why Tech Companies Need Simpler Terms of Servic… 8 Best WordPress Hosting Solutions on the Market Earlier this week I wrote about my favorite iPhone features.Most of you agreed that the iPhone is a unique, breakthrough device that is years ahead of other smart phones.A few of you said that there is nothing special about it, but one reader said that we shouldcover both the good and bad things about it. This reader gets his wish in this post, in which we take a lookat things that are missing or need improvement in the iPhone.last_img read more